Customer Service Rep 2 Job in Arlington 76001, Texas US
Company: Siemens Industry, Inc.Division: SII - MO Division - Infrastructure LogisticsLocation: TX - ArlingtonReq ID: 83680Position Title: Customer Service Rep 2Experience Level: Mid LevelEducation Required: High School DiplomaTravel Required: NoCompany Description: The Siemens Industry Sector is the leading global supplier of production, transportation, building and lighting technologies.
With integrated automation technologies as well as comprehensive industry-specific solutions, Siemens increases the productivity, efficiency and flexibility of its customers in the fields of industry and infrastructure.
The Sector consists of six Divisions: Building Technologies, Drive Technologies, Industry Automation, Industry Solutions, Mobility and Osram.
With around 222,000 employees worldwide and around 33,000 employees in the U.
S., Siemens Industry posted a profit of EUR3.
86 billion with revenues totaling EUR38 billion in fiscal year 2008 (September 30).
www.siemens.com/industry Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.Job Description: Job Family Responsibilities: Participates in handling requests and providing customer service, guidance, and semi-complex support for products and/or programs.
Supports the investigation and resolution of semi-complex problems.
Participates in the coordination of activities with other internal departments to meet customer needs.
Supports the provision of scheduling request prioritization to supplier facilities.Key Responsibilities: Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues.
Refers semi-complex, unusual problems to others.
Identifies and resolves readily identifiable, clearly-defined problems.
Education: BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
Certification may be required in some areas.
Knowledge and Experience: Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments.
Successfully applies knowledge of fundamental concepts, practices, and procedures of particular area of specialization.
Typically 2-5 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
Advanced degree MAY be substituted for experience, where applicable.
Direction of Others: May provide general guidance or train lower level support staff.
Key Working Relationships: Primarily intra-organizational contacts and some external contacts.
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