Customer Service Pharmacy Call Center Job in Woburn 01801, Massachusetts US
As a Pharmacy Call Center Representative, you will be the first voice a customer hears when they contact their Safecor Health.
When it comes to our customers, we realize how essential it is to have the best people assisting them and acting as ambassadors of incredible customer service.
In this role, you will have the opportunity to field calls and speak directly to customers, ensure their requests are met and questions are answered.
If youre passionate about helping people and have an exceptional phone personality, conveying a smile with your voice, this could be the job for you! Responsibilities: Providing incredible customer service by being ready and able to answer a high volume of calls; assisting customers with any questions, concern or requests with the aim of a first call resolutionComfortably navigating around computer screens while simultaneously assisting customers on the phones and inputting informationStriving to meet or exceed team averages and personal goals for the number of calls taken per hour, talk time per call and other statisticsUpselling and suggestive selling techniques based upon customer sales and product mix analysis, along with company promotions or new product releases.
Using teamwork practices to collaborate with other call center representatives and company employees in all areas to best meet customer needsExperience/Skills Required: Possess data entry skills and can easily navigate between computer screens, interpret and input information correctly utilizing proper keyboard techniques, treating company and other sensitive material with professionalism and confidentialityPossess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlinesAbility to multi-task and react to a variety of situations at one timeWrite and speak clearly, concisely, and with tact in a variety of settings using effective communication skills; demonstrating empathy and respect for others at all timesCall center experience is a plusAbility to use problem solving techniques to anticipate, analyze and identify problems; responding quickly when situations arise and preventing problems when possible; Inform others using various communication tools to provide meaningful, accurate information people need to make decisions; Relate well to others using interpersonal savvy to foster two-way communication and develop effective relationships; recognize differences in communication styles and maintain composure
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