Customer Service Agent - Part Time Job in Job location not provided
Welcome Aboard! Come join a winning Team! Air Canada is currently looking for permanent, part-time Customer Service Agents for the Newark Airport.
Basic Purpose Of PositionDeal directly with the public, other airlines and Company employees by providing Airport customer services in a manner prescribed by the Company.
KEY ACTIVITIES/RESPONSIBILITIES DUTIESCheck in passengers, issue boarding pass, seat selection and verify immigration documentationCheck in baggage ensure Company regulations regarding size/weight are complied with collect excess charges.
Make reservationsCompute fares, issue tickets and provide passengers with relevant information, including Customs and Immigration requirementsPerform Baggage Tracing duties.
Coordinate the boarding of passengers onto the aircraft: .
Ensure safety procedures are followed .
Monitor carry-on baggage .
Assist passengers as requiredOperate loading bridgesHandle irate passengers/oversells and those affected by irregular operations.
Handle VIP'sAssist physically challenged passengers.
Includes pushing wheelchairs if required.
Handle and account for cash/documents in accordance with Company regulations.May be required to man First Class Lounge to provide ticketing, check in, information assistance etc. to passengers.
Update records in Res III as required to ensure proper processing of passengers at next point of contact.
Maintain all Company standards.In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.
Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.
Ensure that all necessary supplies and material are on hand in sufficient quantity.
Collect and compile statistical dataMINIMUM QUALIFICATIONMust have an ability to use tact, good judgement and initiative.
Must be capable of expressing self in a clear and pleasant manner.
Ability to work under pressure with a minimum of supervision Must wear Company uniform as prescribed and conform to Company grooming standards.
Must be able to stand for extended period of time.
Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems.
Must be able to lift seventy (70) lbs unaided.
Must maintain an acceptable attendance record.
Must be able to work shift work including irregular shifts and overtime when required/directed.
SPECIAL REQUIREMENTSRequired to wear Company provided hearing protection when working in designated high noise areas.
PLEASE APPLY ONLINE AT WWW.AIRCANADA.COM/CAREERS TO SUBMIT YOUR RESUME FOR CONSIDERATION!!
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