Customer Retention Representative / 09-5400 Job in Las Vegas 89150, Nevada US
Position Description: Customer Retention Sales Positions Available The Clearwire team has a great opportunity for you if you are an experienced,Customer Retention Representative who will drive service excellence by personally responding to Clearwire customers needs AND RESELLING THE VALUE OF OUR CLEARWIRE SERVICES.Job Responsibilities:
Receive inbound calls from Clearwire broadband users and overcome issues and concerns in order to avoid customer cancellations.
UPSELL AND RESELL CLEARWIRE SERVICE TO CUSTOMERS CALLING.
Respond to customers with friendly, professional and knowledgeable manner.
Provide basic troubleshooting of wireless broadband, IP services, PCs, wireless routers, Wireless modems, email, web services and miscellaneous personal computer software.
Negotiate offers to save customers that align with company financial goals.
Work effectively with other team members to provide extraordinary support for external and internal customers.
Identify trends and root cause customer issues in order to create proactive long term resolutions to retain customers.
Document customer requests, resolutions to customer issues, and negotiations with Customers in a clear and concise manner.
Contribute to the design and implementation of efficiencies in processing customer requests, reporting issues to market offices, and general continuous improvement.
Position Requirements :
Past CALL CENTER AND SALES aptitude REQUIRED
Outstanding communications, presentation and interpersonal skills and enthusiasm, passion and a belief in the Clearwire product.
Strong verbal and written communication skills
Possess the ability to work in an independent fashion with little or no supervision.
Possess a strong desire to assist customers and build a world class company based on customer retention.
« Apply for Customer Retention Representative / 09-5400 Job in Las Vegas 89150, Nevada US
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