Call Center Representative Job in Blythewood 29016, South Carolina US
Under general supervision of the Call Center Manager, serves as a Customer Service Representative for specialized unit.
Employee is responsible for answering customer calls, providing procedural information, researching, problem-solving, inputting incident information, and routing calls to the appropriate representatives when necessary.
The employee will be responsible for extracting the information from the customer, defusing often heated customer reactions, and taking the appropriate steps to satisfy the customer.
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