Avaya Network Support Job in Arlington Heights 60005, Illinois US
Seasoned professional required -- this position reports directly to the Operations Manager with the following requirements.
Member of the Operations support team responsible for Tier 2 and 3 technical support.
Performs more in-depth problem determination and resolves more complex configuration problems based on service line supported.
Primary client interface during more complex or high severity outages.
Responsible for understanding and reviewing action plans for planned and unplanned changes to supported network / infrastructure.
Updates tickets in accordance to Service Level Agreement requirements, escalating as necessary to higher level of support based on severity.
The resolution of complex configuration issues and chronic problems may additionally be required throughout the course of trouble resolution.
Responsible for the management of equipment and service vendors for break/fix and assists Operations Management in updating procedures.
Occasionally guides and mentors other team members and assists co-workers where necessary.
Requires in-depth working knowledge of voice premises and voice networking, and/or VOIP concepts to support remediation/restoration of simple to complex network issues within committed service levels.
Requires full use and application of standards, principles, theories, concepts and techniques.
Additional knowledge in Avaya, Nortel, and Siemens to assist in the problem solving process is very beneficial to this position.
Position receives limited direction and is expected to function independently.
Deliver customer support over the phone in a professional manner.
Serve as a liaison between vendors, customers, and other appropriate support groups during an outage.
Must be able to work independentlyMust have experience managing critical situations/issues.
Will be working in a 7x24 Operations Center8 hour rotating shift schedule includes any shift and weekend rotating coverage.
Some overtime may be required.
We can only accept candidates who are of US Citizenship or Green Card Holder.
We are unable to accept H-1 Visas or Corp to Corp.
Please send confidential resume to Marie VarnerEmail: marie.varner [at] uitonline [dot] com
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