Automotive Service Advisor Mazda Job in Norwood 02062, Massachusetts US
Mazda Gallery on the Automile in Norwood is seeking an experienced Service Advisor for its high volume dealership.
This is a rare opportunity to join one of New England's largest dealer groups.
Competitive pay and benefits package.
Send resume to mvitale [at] gallerygroup [dot] com or stop by the Mazda Gallery on Route 1 in Norwood and ask for Service Manager Malinda Vitale.
Equal Opportunity Employer.
Job Purpose: Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
* Maintains automotive records by recording problems and corrective actions planned.
* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications: Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
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