Application Support Engineer Intern Job in Burlington, Massachusetts US

Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Our technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about. Nuance's broad range of healthcare specific applications and technologies help service providers significantly increase their bottom line in today's hyper-competitive market. Whether you need to automate the routing of calls, the creation or collection of information, process transcriptions or complete claims, we have a solution to reduce manual tasks and improve patient care, increase staff efficiency, and cut costs. As a contributing member of Nuance, you will work within a dynamic team environment to develop, support, market and sell our award-winning software applications. We offer competitive compensation packages; including stock options, Employee Stock Purchase Plan, 401(k), full health and welfare benefits and a challenging technical but casual work environment. Join our dynamic, entrepreneurial team that operates worldwide (Europe, US, APAC). Be a part of our fast growing track of continuing success. For more information, please see www.nuance.com. Nuance is an equal opportunity employer. To be considered an applicant, please submit your resume to this job at:  http://www.nuance.com/company/careers / The intern will assist with customer support responsibilities, and be assigned as dedicated resources to projects.Sustaining Releases - assist with information tracking & customer upgradesSupport Portal - assist with documentation & processingKnowledge Base Refactoring - assist with purging & information creationTraining - assist with curriculum updates & modificationQA Ticketing System - assist with technical work & process creationEfficiency - assist with technical work & information trackingTroubleshoot & resolve automated system monitoring alarms generated in the ticketing system.Assist with departmental projects including but not limited to the development of a support portal, knowledge base refactoring, and training goals.Pursuing BS/BA in Computer Science, IT or equivalent field.Excels in communication & customer service.Has experience with some of the following technologies: SQL, Unix/Linux command line environment, shell scripting, networking, Java, desktop support, telephony applications.Knowledge of Windows 2000/20003, XP and general desktop support issues.Knowledge of MS Office, with emphasis on Word and Excel.Excellent problem solving, analytical, and time management skills.Ability and desire to seek out creative solutions to ensure flawless customer service.Finds creative solutions to unique problems.Thrives when placed in challenging situationsMinimum 10 hours per week (more is preferable) If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=842706-1789-6372