Description: Responsibilities: Revenue Protection - within assigned accounts & NAD accounts above $100K annuallyt as the Client advocate to ensure complete satisfaction with Kaplan product and servicesrk closely with internal departments to ensure a coordinated approach to key customer issues.

nitor activity of each client ensuring timely resolution of open cases.

As necessary, escalate client problems through management.ad coordinated conference calls for monitoring of service/product issues.

riodically participate in the new client implementations ensuring complete understanding of business processes, workflows, etc. in order to assist with transitioning new clients to Client Services.

nitor and report on Client activities, issues, concerns via the use of status reports and other measuring tools, including surveys.

commend system changes to salesforce.com to better monitor and measure services provided to clients.

oactively contact clients with system issues, upcoming release info, training needs, etc.ordinate work orders greater than $10K with production support and programming staff ensuring clients requirements are gathered properly and completed timely to the complete satisfaction of the client.

ovides regular two-way communication between the client, sales and Client Services, to provide strong team representation and set proper client expectations.

Revenue Growth - within assigned accounts & revenue opportunities below $50K in NAD accountsmmunicate regularly to clients to understand changes in their business that will provide up-sell opportunities.

rectly identify and work closely with Client Services to identify up-sell opportunities through ancillary service offerings such as ePal, PDB services, work orders, consulting, training, etc.derstand company capabilities and service in order to effectively communicate all offerings to the client.

Net New Revenue Growth - within geographically assigned prospectsentify, develop, and close net new product and services sales opportunities with a focus on opportunities less than $100K annually.

derstand the agency market to effectively sell ECS and LRS services.

fectively perform product demonstrations, create proposals, and travel as needed (a potential of 1-2 overnight trips per month).

Qualifications: Requirements: perior knowledge and demonstrated experience with client services and/or inside sales.

tstanding verbal and written communication skills.

lf-motivated, requiring little to no supervision in order to complete required tasks.

ghly analytical and organized, with excellent communication and leadership skillstail-oriented professional with the ability to multi-task, work independently and support other team members.

sertive and highly motivated to pursue excellence on behalf of a client.

perience within the Insurance and Securities Industry preferred; experience within Licensing and Compliance area, a plus.

perior computer skills and knowledge of various software applicationst learner who has the aptitude to quickly understand complex technology solutions / business processes.

ility to work in a fast-paced environment where they must manage demanding, existing clients while prospecting for new business.

monstrated success in closing new business sales via the phone.

trepreneurial in nature, able to develop, manage, and grow a large geographic territory.

dependent thinker and can provide solutions to complex problems.

titude that they will do whatever it takes to get the job done and help grow this organization.

Salary/Benefits: Salary commensurate with experienceKAPLAN COMPLIANCE SOLUTIONS offers opportunities for advancement, pay for performance, and a comprehensive benefits plan which includes: generous paid time off; eligibility on day one to enroll in a choice of multi-tiered medical plans, dental plans, health care and dependent care spending accounts, 401(k) plan, and supplemental life insurances; deeply discounted tuition / fees for all Kaplan education after six months; 401(k) receives company match, and 100% vesting after one year of service!We also offer a business casual environment with frequent casual dress days and other "fun perks" (free coffee, "free bagel Fridays", regular department rewards and activities, off-site get-togethers, etc.) that combine to create a pleasant, professional business environment.Job Location: Indianapolis, INJob Number: 11205BRCompany URL: http://www.kaplancs.com Company Profile: KAPLAN COMPLIANCE SOLUTIONS is a rapidly growing, entrepreneurial, performance-oriented software, software as a service (SaaS) and business process outsourcing (BPO) company based in Indianapolis' Park 100 area.

KAPLAN COMPLIANCE SOLUTIONS offers services and technology solutions for the insurance and securities industries.

These solutions help our clients manage their sales agent on-boarding processes and career cycles.

As a trusted partner of more than 50 percent of Fortune 500 insurance companies and securities firms, Kaplan Compliance Solutions is dedicated to cultivating a culture of excellence.

KAPLAN COMPLIANCE SOLUTIONS is a division Kaplan, Inc., a global education services provider and a subsidiary of The Washington Post Company.

For more information, go to www.kaplancs.com .

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