Purpose of the roleThe account executive is responsible for customer service and product delivery through constant liaison with clients, the Williams Lea Account Manager and suppliers on all matters relating to Merchandise and campaign management services.

The primary focus of this role will be to deliver exceptional customer service.

Requests for quotations will be processed in a responsive manner and clients will be updated regularly on the progress of their work.

The Account Executive will, in conjunction with the central procurement team, select the most appropriate supplier, negotiate costing and timescales for each job, manage benchmark information and ensure that internal procedures are followed at all times.

Orders will be processed in the most efficient manner available.

Ownership of the development of client relationships and supplier relationships will reside with the Account Executive.

The Account Executive will work closely together with colleagues in supporting daily operations with regards to workflow and best practice.

 Key Responsibilities Operations:    Advise on economic formats, working with agencies to derive cost effective and fit for print projects   Provide technical input and advice on print projects   Procurement of print (marketing print and merchandise), delivering on time, to specification, to quality and to contractual targets   Understanding  of how Williams Lea can support and deliver added value to the client    Take accurate information from our Clients, formulating full production briefs   Produce detailed print specifications to suppliers   Maintain detailed job history information   Develop strong relationships with suppliers   Implement and use management information systems   Ensure best practices in conjunction with wider Williams Lea operations group   Daily tracking and analysis of benchmarking information, ensuring that this data is communicated monthly to the Account Manager E-Procurement   Effective introduction and management of Williams Lea chosen e-procurement systems   Train and support colleagues and client in best use of the system   Is able to demonstrate and express an informed understanding of how e-procurement can provide business advantage to the client Finance   Work within Williams Lea operating budget and billing process   Ensure best practices procedures are followed and documentation complete   Produce and analyze end of month MI reports  Client Management   Attend customer meetings   Attend design agency meetings   Cover for the Account Manager when required   Define new business opportunities   Develop a good understanding of the clients business and industry sector   Build relationships with clients and manage their perceptions and expectations   Own and resolve customer complaints Business Development   Demonstrate an understanding of the technological direction of the industry and how these advances will benefit the client   Identify and develop business opportunities inline with the business plan Suppliers   Attend supplier meetings and manages the relationship and expectations   Resolves complex supplier issues, escalates to Account Manager where appropriate Personal Development   Take responsibility for own performance management   Take responsibility for own development   Promote the Williams Lea culture by living the values and leading by example   Coach and support peers as appropriate Process   Ensure results of any customer satisfaction survey and general customer feedback is acted upon where necessary    Implement and use best practice principles    Adhere to defined ordering, authorization and billing process   Implement and review local operating procedures manualRequirements: Person Specifications   3 years previous experience in a marketing print and merchandising environment   Experience in management of a budget and achieving targets   Ability to build relationships and develop new business    Committed, resilient and prepared to work extra hours as required   Service minded, proven client management skills   Experience of working in an environment where priorities are constantly changing    Can manage change, and keep a clear perspective of end goals   Team worker, with positive outlook who can inspire and motivates peers   Experience of set up situations would be a benefit  - constantly seeking solutions   Focus on project management, timely delivery and achievement of Key Performance Indicators   Must be computer literate, appreciate the advantages of technology    Must be numerate.

 Williams Lea offers an exciting and supportive business environment.

  We develop our people and reward their contribution.

  We work with openness and integrity.

  We are an equal opportunity employer.

  We maintain a drug-free workplace and perform preemployment substance abuse testing.

 Apply Online

« Apply for Account Executive for Print Management Services Job in Northern, New Jersey US