360i is seeking an Account Director to add to our growing account services team in New York, NY. This person will manage multiple lines of business within a single client relationship or multiple clients spanning from digital marketing to website design and development; drives strategic plans and objectives for clients within the agency; ensures adherence to timelines and budgets; supports company financial goals by growing accounts and nurturing new relationships.

360i offers a great opportunity to work with amazing media and entertainment brands such as NBC, MTV and Turner (to name a few) and produce ground-breaking technology across our digital marketing, website design and development clients.

360i's Design and Development Group develops everything from enterprise-level websites to highly complex Flash microsites and widgets to innovative rich media banners.

What makes us different is our highly experienced technical and design teams and our fun, hardworking, passionate and collaborative culture.

We provide employees with the intimacy, drive and opportunities of a boutique agency, but with big company benefits, support, resources and vision.

Come be a part of our unique culture and help us build the next great website (or widget, blog, game, banner, microsite the possibilities are endless).

About 360i - Over a Decade of Digital InnovationWe're a next generation digital agency rooted in innovation and drive.

We don't walk; we run. We don't follow; we lead.

We dream, and then we do. Our ideas are big, but our results are bigger.

Bigger still is our collective pursuit of positive change - the innovations that will move our industry forward in new and exciting directions.The digital world changes fast -- and our employees are just as dynamic.

Our backgrounds and strengths are diverse, yet we're all fueled by an innate curiosity that inspires us to blaze new trails and a shared belief in the power of the web to forge deeper relationships between brands and consumers.

If you're sharp, creative and forward-thinking - and if complacency isn't in your vocabulary - drop us a line.

It takes a special kind of person to work here, and we hope that's you.Primary Responsibilities: * Develops and cultivates relationships with clients at the most senior levels* Drives strategic initiatives for clients towards specific measurable business goals* Communicates and disseminates client requests to team; manages client expectations; manages internal communications and external communication * Drive project delivery through effective use of internal and client status meetings * Ensures that all deliverables are on schedule, specification and within budget for a given project* Performs cross-functional task management for a given project* Is the single point of contact for client to resolve all project-related issues; escalates larger project issues and risk as needed for resolution* Manages team of account managers and coordinators: training, development, motivation, reviews* Develops relationships with, and ensures the appropriate participation of, key client stakeholders and client executives * Manage and control project scope and the change control process* Authors & maintains project work plans, project briefs, Statements of Work, change orders, user flows, requirements and cost estimates with input from team members as needed* Tracks and reports financial health of project * Reports project status to both internal team and client* Actively seeks new business opportunities from new and existing clients, and continually finds new ways to help our client's build their businessesRequired Skills and Background: * 7-10+ years account management experience at interactive agency or in a software or web development client services environment* Demonstrated ability to manage multiple projects simultaneously (banners, widgets, microsites, websites, mobile apps etc.,)* Has managed $250k+ digital projects (such as medium to large consumer-facing website development and design projects)* Managed a team of 4+ account/project managers* Experience leading teams with multiple discipline representation (especially technology, creative, media and strategy* Working knowledge of web and application development, web design and digital marketing is critical* Ability to represent entire team's breadth of work to client* Ability to manage short and long term projects in fast-paced, agency environment* Ability to manage cross-functional teams, including creative, technical & functional resources* Successful history of client contact particularly experience in setting and managing client expectations* Demonstrated competence in effective communication across multiple teams, levels and companies (clients, partners and 360i)* Demonstrated ability to grow account by building and growing a mutually rewarding client relationship* Viable candidates must demonstrate exceptional client interaction skills, a professional demeanor, thought leadership, flexibility, and the ability to handle the uncertainties associated with a consulting environment* Proficiency with Project, Word, Excel, PowerPoint, and VisioApply Online

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