Member Solutions Representative (In Store)The Member Solutions Representative is responsible for the tactical initiatives of DSFCU as they relate to building member primary relationships, providing world-class service and achieving branch goals.

Continually improve financial center and operational performance while remaining committed to the credit unions core values (The Big 4) of member solutions, employee satisfaction, community involvement, and financial results.

Promote and build positive relationships with members and provide solutions to their financial needs.

Build positive relationships with other DSFCU lines of business by interacting with other business units.

Demonstrate effective communication with all internal and external business partners, including the retail partner, while effectively communicating upwards and across the organization.

Provide solutions to member problems, complaints and dissatisfaction.

Apply approved processes to ensure branch security is in alignment with credit union policies and in compliance with state and federal regulations.

Reports to: Assistant Branch Manager, Branch Manager and Branch Operations.We are seeking an individual that can: Deliver outstanding service to our members and employees/patrons of the retail partner.

Grow business organically by matching value added products and services to nonmembers while also deepening member relationships.

Grow business through in store marketing and in aisle prospecting of employees/patrons of the retail partner.

Build member loyalty by processing member transactions, accurately and efficiently.

Display intensity, excitement and optimism of team and membersThe ideal candidate has a significant track record of success in the following areas: Team Performance Skills.

Demonstrated performance as a successful team player.

Effective interpersonal skills including the ability to meet sales and service standards.

Ability to work in a fast paced environment under time constraints when necessary.

Promotes the credit union difference and strong team spirit.

Constantly strives to achieve stretched performance standards.

Support the use of technology, processes and communication to improve efficiency.

Ability to sustain changes.

Interpersonal Skills: Must be an effective communicator.

Working well with a variety of personalities and having the ability to appropriately adapt communication style to achieve results and promote positive relationships.

Demonstrated sales and service success.

Demonstrated cash management success.

Problem solving skills with the ability to derive solutions.

Has the ability to establish credibility quickly with peers and members.

Financial and/or Retail Experience: Proven cash handling skills and ability to drive results through effective delivery of products and services to members and employees/patrons of the retail partner.

Must be able to display flexibility and adapt in a rapidly changing retail branch environment.

Must be able to demonstrate retail operational skills.

Expert knowledge of a wide range of consumer and business products including savings, checking, home equity, mortgage, investments, insurance and ancillary products and services.

Knowledge of consumer and business financial industry concepts, products, policies, and regulations.

Qualifications: Qualified candidates should have 6 months experience in a sales/service role within the financial services industry or other types of retail businesses.

Must be someone who is recognized as a high energy, flexible individual who consistently exceeds goals.

This person must also have knowledge of how the financial markets impact the financial services industry and excel at representing credit union products.

Minimal travel amongst branches may be required.

We are proud to be an EEO/AA employer M/F/D/V.We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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