Deployment Project Manager II
Creation of project plans, implementation, allocating appropriate resources, on-site managing of teams, coordination with 3rd party vendors, and project closing while adhering to customer standards and methodologies.
Individual must be proficient at the management of multiple simultaneous technical projects of various sizes.
Planning, prioritizing, estimating cost, implementation, tracking, workflow resource allocation, project performance reporting to both client and PMO, reconciliation of project closing, billing submission.
All software, hardware, installation requirements, contacts for service resolutions, instructions guidelines for installations, moves, technical refreshes to be followed by technicians, escalation levels and change control procedures.
Adhering to SLA as stated in the original service contract.
Preparation of deployment instructions and procedures to ensuring uniform installation practices, adherence to quality standards, and reduced timeframes for both installation and support that controlled and reduced labor expenses.
Candidate must be willing to travel to various customer locations throughout Texas for customer meetings and vendor oversight.
Travel may potentially extent outside of Texas as well.
Requirements: Professional Services or managed client services to external clients (another company besides the employer).
Must have served as the single point of responsibility for all customer support service delivery requirements.
Experience managing complete project lifecycle through planning, budgeting, partner selection, contracting, service delivery, reporting and billing cycle.
"Deployment Manager" or "Outsourcing Manager" as a previous job title or job responsibility.
Direct experience managing third party vendors to specific deliverables and managing complex projects within a matrix environment.
Managing third party vendors to a specific, measurable mission critical service date.
Experience working as a project manager or direct management responsibilities in a top tier services organization Additional requirements: Requires hands-on knowledge in service delivery, help desk support, desk side support, knowledge management, and systems integration.
Advanced experience in customer relations.
Advanced communication skills.
6+ years experience with Masters Degree.
8+ years experience with Bachelors Degree.
12+ years experience with High School Diploma or equivalency.
Preferred bachelor's degree in Business, Marketing, IT, or Engineering OpsLadder.com is a comprehensive resource for executive level jobs in the fields of Manufacturing, Transportation, Logistics, Distribution, Purchasing, BPO, Six Sigma Continuous Improvement and more.
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