POSITION: Senior Professional Services Consultant (Project Manager) Our Professional Services Consulting Practice has three primary objectives: Build reference-able clients and success stories to enable growth of the software business Serve as the eyes and ears of our Product Management Team in the field Deliver revenue and profits to support the company's growth goals Over the last 3 years we have consistently achieved 30%+ growth in consulting revenues, with consistently strong client satisfaction ratings.

Achieving these goals is a result of strong teamwork, hard work, and focus.

If you can bring those attributes to the team, we want to talk to you! As a Senior Professional Services Consultant, you'll guide our clients through the implementation of CRM technology and best business practices, so that they maximize the value from their CRM investment.

Our implementation model involves both on-site client work, as well as remote work that we perform from our Oak Brook, IL headquarters.

In this role, you'll likely be supporting both customers and integration partners in their efforts.

The Project Manager typically works with small to mid-sized clients implementing the InterAction software suite.

Typical projects range from (30-150 consulting days, and involve 2-5 part-time consultants).

Our clients are the world's premier Professional Services organizations Law Firms, Investment Banks, Asset Management Firms, Consultancies and Accounting Firms.

Project Managers will wear many hats and must have strong skills / experience in project management and business analysis / business process design.

Candidates should be capable of doing some amount of hands-on technical work and leading technical resources on an implementation.

As a Project Manager, you will at times work independently with a client to complete small projects (e.

g., Deployment Reviews, Upgrade Planning).

On larger projects, you may manage a small team of consultants.

We rely on every member of the team to contribute above and beyond their billable client responsibilities.

As part of the team, you'll be responsible for helping us improve the quality of our services and deployment methodology, and helping us to grow the consulting business.

Responsibilities: Develop and manage project plans for client implementations (typically 30-150 consulting days) Lead kickoff meetings and requirements gathering sessions Translate business requirements into a functional system design Understand the clients' business processes and coach them on implementation of best practices across a variety of CRM areas.

Produce project status reports and manage to the project budget Manage scope and deliver change orders Define / Design To-Be business processes for marketing and business development Contribute to the development and enhancement of our deployment methodology to help us maximize client satisfaction and results.

On smaller projects, you may be asked to: Configure our windows and web products using our configuration tools Convert data of low to moderate complexity (typical sources include Act!, custom Access databases, Excel files, or other relational databases) Experience/Skills: 5-10 years experience in implementation consulting for a consulting firm, integrator, or professional services division of a software company 2+ years of Project Management experience 2+ years of CRM experience (knowledge of Siebel, SalesLogix, Pivotal, or Onyx a plus; SFA preferred versus Contact Center) Strong leadership skills / Client Management Skills Strong verbal and written communication skills a must Must have ability to work with non-technical clients to achieve business objectives 2+ years experience with RDBMS (SQLServer or Oracle) Hands-on experience in producing tangible deliverables (project plans, requirements specifications, design deliverables, system configuration, etc.) Bachelor's Degree in Computer Science preferred Experience consulting to any of the following industries is a plus: Law Firms Investment Banks / Private Equity Firms / Venture Capitalists Asset Management Firms Accounting and/or Consulting Firms Engineering Firms Experience with any of the following systems is a plus: Elite Time and Billing CMS / CMSOpen CPASoftware's Visual Practice Management IManage Document Management Solutions SV Technology's Lawport First Logic ACE and DataRight LegalEase Other Considerations: POSITION REQUIRES a willingness to travel 60% of the time on average.

Typically consultants are on the road 2-3 days per week.

Occasional periods of 100% travel may be required.

To date, this has not included any long-term (> 1 month) out of town assignments.

MUST have an understanding of the consulting lifestyle.

At times, client commitments will require extensive overtime.

A 50-hour week is typical.

Project Managers currently have a billable utilization target of 70%.

This is a telecommuting position.

Our corporate office is located in Oak Brook, IL.

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