Sears Holdings Corporation is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada.

Formed in March 2005 from the merger of Sears and Kmart, Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance.

Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands.

It also has Martha Stewart Everyday products, which are offered exclusively in the US by Kmart and in Canada by Sears Canada.

The company is the nation's largest provider of home services, with more than 14 million service calls made annually.

For more information, visit Sears Holdings' website at http://www.

searsholdings.com. Sears Holdings Corporation is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships.

We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency.

Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

Job Summary Position Summary The Lands' End Lead role is focused on enhancing the experience of our customers and driving sales through: -Providing proactive support to Customers and Associates - Execution of Merchandise & Visual Presentation Standards - Ensuring the sales floor is Ready all Day - Facilitating the efficient flow of merchandise to the sales floor Scope Lands' End Leads are responsible for the selection, scheduling, training, coaching, supervision and performance management of a team of Lands' End Consultants while personally contributing to the productivity of the team at least 25% of the time.

Responsibilities also include Customer Satisfaction, Sales, Margin, Merchandise Presentation Standards, Ready all Day Standards and Inventory Protection Standards.

JOB DESCRIPTION Key Roles and Responsibilities Customer Assistance - Takes ownership for enhancing the customer experience within area of responsibility and entire store when acting as Customer Service Manager - Leads by example to set a Customer focused environment for entire team - Provides daily coaching and training for Lands' End Consultants on Fast, In-Stock and Helpful tactics to enhance each Customer's experience - Observes Lands' End Consultants execution of customer interaction and provides coaching and training where opportunities exist (e.

g., Smile and say, "Hi! Welcome to the Lands' End Shop at Sears" to every Customer that comes within working area) - Personally understands and teaches signals for help and how to respond immediately to support Customers - Partners with Selling Associates and Cashiers to provide Fast, In-Stock and Helpful Service (e.

g., locate merchandise, ring register, assist Customers, answer phones) Driving Sales - Reviews sales performance daily (WE-50) and reacts immediately to opportunities and deficiencies - Develops a solid relationship with Geographic Replenishment Team at Store Support - Trains and coaches team on merchandising, visual presentation and customer service tactics that will enhance sales Presentation Standards - Coaches and trains Lands' End Consultants on the LE Shop Merchandise & Visual Presentation Standards and their impact on Sales and Customer Service - Collateral to include: costumers, forms, ladders and auto-poles are set to MSP direction and maintained - Fashion Line Changes (Seasonal, Typical, Special Projects) planned and executed flawlessly - Adjust presentations based on sell through and notify In-Store Support team to ensure price and sign accuracy - Shopabilty & Inventory Control Guidelines are in place throughout the day to make shopping easy for our Customers Ready all Day - Walks the sales floor with Lands' End Consultant Team making adjustments to ensure each department is easy to shop, "fashion forward," clean and organized for our Customers - Ensures Lands' End Consultants maintain Fitting Rooms and Central Aisle Cashier stations - Walks checklist with Lands' End Consultants team to ensure standards are in place at all times Job Description Merchandise Flow (New Receipts, Replenishment and Returns) - Coordinates movement of new receipts to the sales floor in a timely fashion creating a "fashion forward" look for customers - Train Lands' End Consultant team on how to: - Utilize the Pull-List & fill floor process to replenish sales floor and avoid out-of-stock situations and lost sales - Use SNC to upload out-of-stock bins/hooks to expedite reorder of merchandise - Stock the sales floor throughout the day for maximum in-stock condition - Adjusts bulk stacks and end caps as necessary to create an impactful message - Pull and stage MRN merchandise in the RTV area Responsibilities/Skills/Experience Requirements Lands End Lead

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