Work from the comfort of your home! Customer Care Professionals (CCPs) working this program will be responsible for delivering superior customer service in all customer interactions, which include the handling of inbound and outbound customer service calls for wireless phone customers.

The ideal candidate has the ability to build a professional and friendly rapport with callers and be comfortable asking for payment and negotiating payment solutions.

Care trained representatives can change plans for customers, provide some technical support as well as possess strong device knowledge.

EXPERIENCE: Work from home experience desired Knowledge of wireless companies desired Candidates currently working for another cell phone provider will not be eligible for hire at this time REQUIRED SKILLS: Proactive problem solving skills and the use of empowerment to resolve customer issues Ability to ask for payment and negotiate payment schedule Ability to empathize and establish positive rapport with customer Excellent listening skills Excellent customer service, interpersonal, and communication skills Excellent verbal and written communication including grammar and voice quality Ability to learn via live instructor lead phone/conference call Excellent attention to detail Ability to multi-task in a fast-paced and changing environment Good typing, data entry, and spelling skills COMPUTER SKILLS: Excellent to high computer skills- use internet daily, knowledgeable with downloading programs and emailing file attachments Skilled with using chat and instant message communications Knowledgeable with keyboard short-cuts, such as cut-and-paste Ability to trouble-shoot computer glitches independently before calling for assistance Able to work with seven to fifteen browser windows open on desktop and can toggle between multiple windows WORK REQUIREMENTS: Legally able work in the United States High School Diploma or equivalent 18 years or older Required to purchase surge protector with battery backup - Minimum of 5 minutes of battery backup service is required by battery backup.

Can be purchased at local retail computer store and generally costs approximately $30-$40.

Required to be purchased before training begins Required to purchase a USB VOIP headset prior to day 1 of training.

SYSTEM REQUIREMENTS: Computer Requirements: We support Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Window

7. Please be sure to click her for more detailed information: http://www.alpineaccess.com/en/apply/qualifications/ INTERNET ACCESS REQUIREMENTS: Subscription to a reliable, high-speed, hard-wired, bi-directional Internet connection.

DSL or Cable with bi-directional speeds of 128K or more No satellite or wireless Internet service (A wireless connection within the confines of your home is acceptable as long as your DSL or Cable connection is hard-wired.

) Internet Explore

6. xSP1 or later TELEPHONE LINE ACCESS REQUIREMENTS: Analog landline that meets one of these requirements: Plain Old Telephone Service (POTS)traditional landline phone service using a dedicated copper pair to the home Cablephone service from a Cable TV service provider Fiber-Opticphone line provided by a local phone service A telephone line that you can dedicate for your use while working, and that you can use while also accessing the Internet The telephone must be a corded traditional telephone.

No cordless, cellular/wireless or VoIP phones (Vonage, AT&T CallVantage, etc.) PAY RATE: Production Pay Rate - $9/hour Nesting Pay Rate - $8/hour Training Pay Rate - your state's minimum wage 100% adherence to training and nesting is required.

There is a 12 month commitment to this program.

Information provided is for general information only and is subject to change.

SCREENS: Drug Screen, Background Check, and Credit Check A successful result of a drug, background, and credit check is required for all CCPs A successful result of a credit, background, and drug test is contingent on the job offer Most of the cost is covered by Alpine Access however a $45 flat fee is required to be paid by the CCP, upon job offer The $45 is payable by credit or debit card through a secure, web-based system The $45.

00 fee is non-refundable Required to purchase a USB VOIP headset prior to day 1 of training Available Shifts listed in Colorado Mountain Time.

T W Th F 04:30 PM-11:00 PM, Sa 03:30 PM-10:00 PM Su 03:30 PM-10:00 PM, M T W Th 04:30 PM-11:00 PM Su 01:30 PM-10:00 PM, M T W Th 02:30 PM-11:00 PM T W Th F 02:30 PM-11:00 PM, Sa 01:30 PM-10:00 PM To apply click here: https://admissions.alpineaccessu.com/admissions/referral/YHJ/ essu.com

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