EBusiness Web Specialist
Are you an online professional, but unchallenged in your current situation? Are you looking to grow your career in a dynamic e-business setting with the ability to make a difference immediately? We are seeking an Online Web Specialist who will be responsible for supporting and maintaining the Blue Shield Producer web site.
This site is a B2B site focused on growth and adoption activities related to the Blue Shield's online sales for 3rd party brokers.
This individual will be a critical member of the online Producer Web Product Management team as we grow and expand our product offerings.
In addition, this individual will help support the development of the strategic vision for the e-Business group by proactively identifying opportunities to improve product penetration and persistency.
The web portal specialist will partner and work closely with the company's customers and business partners to: Coordinate work requests and queue management Help our partners prioritize and make appropriate business trade offs Determine how best to support online sales and related self service business through our online channels, including supporting the rollout of new product capabilities and services Supporting specific marketing objectives that ensure the successful adoption of products brought to market.
This is a "business" position not a programmer position.
Act as a liaison between product owners and key decision makers to ensure successful and timely implementation.
Bachelor's degree and five years related experience or an equivalent combination of education and experience.
Senior level experience in eBusiness/web/internet/EDI/technology.
Strong communication and business analysis skills.
Strong subject matter expertise in technology and/or healthcare/financial services business.
Recognized healthplan business process knowledge in one or more of the following areas: customer acquisition, sales and employer/producer processes, membership installation, customer service, claims processing, health provider processes, medical management, data processing, content management.
Strong functional and technical knowledge in one or more of the following areas: web tool/application/portal, electronic communication/collaboration, data exchange (EDI, HIPAA, direct), online navigation/publishing/interaction/access/us.
Additional Requirements Include the Following: 3-5 years experience in web portal maintenance, product development, and business analysis, including marketing support.
Experience writing business requirements, including use cases, as well as familiarity with user centered design principles.
Strong product and project management skills related to web portal maintenance effort.
Ability to work with a diverse group of stakeholders such as Legal/Compliance, Technology, Marketing and customer service.
Quantitative skills to analyze product and site performance and recommend initiatives to improve results.
Ability to adapt to changing business priorities and provide management information in a dynamic work environment.
Developing positive partnerships across functional/enterprise lines to achieve objectives and address business issues.
Health plan experience desirable, but not required.
Blue Shield of California is an Equal Opportunity Employer.
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