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Client Services Specialist: AdBrite, Inc.

Job Category: Internet & New Media

client services for web-based business clients.

AdBrite is not accepting resumes from agencies or other recruiters.

Join AdBrite, a leading online advertising exchange focused on maximizing ROI for advertisers and publisher yield through best-in-class targeting and optimization technology, as a Client Services Specialist.

We are looking for a smart, highly motivated and enthusiastic individual with a passion for the internet and customer support.

You must have high energy, a great attitude, and a strong desire to be the best.

This is a high volume environment and you must love communicating with clients to resolve issues.

If you do, this is the job for you. Responsibilities: Provide excellent customer service to AdBrite advertisers and publishers by responding to customer service inquiries via email and phone and consistently monitoring emails, customer feedback and satisfaction.

Troubleshoot and resolve customer technical issues of basic to moderate scope; manage resolution of complex technical issues through working with Sales, Engineering and Product.

Work on special projects of moderate to complex scope under minimal direction.

Projects include: Ad review: determining which ads meet guidelines; developing or modifying guidelines.

Analysis on effects of traffic based on guideline or policy changes; makes recommendations based on analysis.

Contribute to the design of AdBrite Customer Help Center; creating and modifying content to reduce volume of calls/emails made to AdBrite CS.Manage external site-review vendors and contractors; train vendors and contractors on site review policy and processes; hold vendors and contractors accountable to standards.

Requirements: BA/BS in Business or related field, or equivalent experience.

Ability to work autonomously and drive projects to completion.

Detail oriented; ability to complete a large volume of work quickly.

Demonstrated problem solving and analytical abilities.

Excellent written and verbal communication skills.

Strong computer applications skills.

Aptitude for teamwork and collaboration.

About AdBrite: Serving over 1 billion impressions a day on over 110,000 sites, AdBrite is The Internet's Ad Marketplace®.

AdBrite has created a completely transparent and effective advertising exchange focused on maximizing ROI for advertisers and publisher yield through best-in-class targeting and optimization technology.

AdBrites auction-driven pricing, real time bidding and API functionality combined with a self-service account management interface gives our customers unparalleled access to campaign information.

AdBrite, Inc. was founded by Philip Kaplan and Gidon Wise in 2002 and is headquartered in San Francisco , California .

AdBrite is backed by venture capital firms Sequoia Capital, DAG Ventures, Artis Capital and Mitsui Ventures.

AdBrite and The Internets Ad Marketplace are registered trademarks of AdBrite, Inc. For more information, visit http://www.adbrite.com Company Culture: AdBrite offers a work environment that is enthusiastic, energetic and motivated.

AdBriters are dedicated to improving our transparent digital marketplace and driven to make the most of their professional and personal talents every day. In exchange, AdBrite believes its team members should be treated well; in addition to a traditional benefit package (medical, dental, vision, FSA, 401k), AdBrite provides free lunch daily, subsidized parking and a discounted membership to a top of the line health club.

As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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