RN Program Manager (Atlanta, GA)
Our Philosophy We believe that disease management programs are most effective when they become an integral part of the patient's daily health regimen.
To achieve this integration, we go beyond traditional call-center and direct mail disease management programs to provide our patients with face-to-face meetings, as well as personal counseling and education sessions.
We also believe in fully understanding each patient's unique needs in order to provide the most comprehensive support possible.
Our friendly staff works closely with patients and physicians to collect and share all relevant information.
And our state-of-the-art information technology allows us to assess, stratify, and analyze patient care needs and outcomes preventing avoidable and expensive disease complications and hospitalizations.
Position Summary: The Program Manager will have overall general management responsibilities for the daily operations as directed by the Head of DM and the Chief Medical Officer.
Adhering to the strategic goals and processes, the Program Manager will creatively pull together the resources of the local market to ensure engagement goals and the delivery of services to the program participants.
In addition, the Program Manager will be responsible for the program activities for assigned participant population.
General Responsibilities: · Day to day management of the care managers.
· Responsible for beneficiary engagement and retention.
· Responsible for the clinical outcomes in designated market.
· Coordinates physician collaboration with market provider services reps.
· Coordination of activities between the call center, care managers, and preferred vendors.
· Ongoing evaluation and training of care managers.
· Key contact for management team, physicians and patients.
· Day to day oversight of clinical interventions of call center and preferred vendors in designated market.
· Serve as expert on operations and clinical matters in designated market.
· Assists with external accreditation of the program.
Required Education & Experience · Minimum of eight (8) years relevant clinical experience · BA or BS in nursing or equivalent preferred · Current RN License · Comfortable with CHF, ESRD and/or diabetes disease processes and treatment · Certification by CMSA preferred · Minimum five (5) years of supervisory experience within a healthcare delivery setting is required Required Knowledge, Skills, and Abilities · Managed Care experience preferred.
· Excellent interpersonal, verbal and written communication skills, be a good listener and have the ability to present views and ideas in a clear and concise manner.
· An existing network of relationships with local hospitals, physicians and other caregivers is desirable.
· Sound computer skills, including a thorough knowledge of Microsoft office.
· Strong team building and motivational skills.
· Strong background in the application of evidence based medicine.
XLHealth offers a comprehensive benefits package including a bonus pay program, company stock options, as well as an exciting entrepreneurial company environment.
Please submit resume and cover letter, including salary requirement to the attention of Human Resources.
EOE /AA
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