Customer Care Representative
Care Coordinator SUMMARY Responsible for the handling of all incoming and outgoing telephone calls related to scheduling MRI's, CT's and EMG's for patients at centers in Company network.
These are ordered by physicians and received from various insurance companies, nurse case managers, employer's of self-funded plans, doctor's office or direct from the patient.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Receive telephone calls, faxes, and Internet messages regarding the initiation of a referral or the scheduling of a patient as a result of an existing referral.
Secure all necessary information about the procedure being ordered, the insurance company authorizing the procedure, and the patient.
Enter directly into a database system, all information obtained at the time of the call.
Confirm that the procedure is authorized by the respective insurance company.
Contact the patient and designated center to arrange appointment for procedure and enter appropriate information into the database system.
EDUCATION and/or EXPERIENCE Associates Degree and six months related experience and/or training; or equivalent combination of education and experience.
OTHER QUALIFICATIONS Must be computer literate and have working knowledge of Microsoft Windows.
Must be able to type a minimum of 35 words per minute with accuracy.
Must have strong telephone and personal skills and ability to communicate with others in a professional environment.
Must be able to provide excellent customer service and good judgment when dealing with payers, providers, and patients.
Must have strong organizational skills to ensure tasks are completed in a timely manner in accordance with performance standards.
Must have the ability to work on several patient files simultaneously.
Must be flexible in regards to work hours.
Must have the ability to work after hours and weekends if necessary.
Please submit your resume with cover letter and salary requirements to employment [at] onecallmedical [dot] com [dot] EOE.
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