About DoITT: NYC's Department of Information Technology and Telecommunications DoITT) enables the City to meet the demands for operational excellence through the effective use of technology.

Why join DoITT? - A government agency run like a Fortune 500 company - 1000+ employees with a growth rate of 200%+ in the last 2+ years and growing - Outstanding benefits - State-of-the-art technologies - An opportunity to contribute to the success of enterprise-wide projects - Real potential for professional growth and advancement DoITT Divisions: - 311 Citizen Service Center - NYC Media Group - Enterprise Technology Development - E-911 - Geographic Information Systems - Telecom Services - Information Utility Title: Training Developer/Trainer - JVN #1654 Salary Range: to $90,000 plus Excellent Comprehensive Benefits Package Work Location: New York, NY (Downtown) New York City's 3-1-1 Citizen Service Center, run out of the Department of Information Technology and Telecommunications (DoITT), has revolutionized how New Yorkers contact government.

Handling over 15 million calls annually, 3-1-1 has raised the bar for customer contact centers in the public sector and in private industry.

JOB DESCRIPTION: (New York City Residency required within 90 days of appointment) Responsibilities will include: - Developing curricula and instructional materials including lesson plans, case studies, desk guides, user manuals and other materials.

- Regularly teaching courses, monitoring and evaluating training staff performance, including observations of training sessions and training instruction.

* Due to the 24x7x365 operation of the 311 Citizen Service Center, business necessities may require working various shifts such as weekends and/or evening shifts under certain circumstances.

PREFERRED SKILLS: - The ideal candidate should have at least two (2) years training experience in government or private sector preferably in a large volume Contact/Call Center - Demonstrated effectiveness as an instructor of adults.

- Experience conducting needs assessments, analyzing workplace skills requirements and subsequently translating findings into instructional activities and experiential learning opportunities.

- Experience in both classroom and individualized coaching.

- Ability to work as part of a focused management team and effectively manage independent projects.

- Knowledge of Microsoft Office Suite.

- Strong computer skills preferred; Strong written and oral communication skills required.

- Special consideration will be given to applicants who have developed self-study training courses, including CBT courses.

CIVIL SERVICE QUALIFICATION REQUIREMENTS

1. A Bachelor's Degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.

The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty -OR

2. An Associate's Degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.

The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty.

-OR

3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.

The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty -OR

4. Education and/or experience equivalent to above.

However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described above.

Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 1/2 years.

TO APPLY, PLEASE SUBMIT RESUME INDICATING JVN # TO: Department of Information Technology and Telecommunications (DoITT) Recruitment Office 75 Park Place 9th Floor, New York, NY 10007 -OR- E-mail to 311jobs [at] doitt [dot] nyc [dot] gov (indicate office title in subject line) DoITT and the City of New York are Equal Opportunity Employers Committed to Diversity

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