Contact Representative: Internal Revenue Service (IRS)
As a Contact Representative you will: ~ Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;~ Address wide range of issues/problems that require unique solutions;~ Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;~ Secure, analyze and protect sensitive personal and financial information;~ Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And~ Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
SPECIAL CONDITIONS: Candidates must be available to attend up to 12 weeks of full time training.
The hours of training will be between 6:00am - 4:30pm.
Position requires employees to be on the phones using a headset for up to 8 hours a day assisting taxpayers on Toll-Free Lines.
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