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3-1-1 Executive Director/Deputy Commissioner

Job Category: Government & Military

About DoITT: NYC's Department of Information Technology and Telecommunications DoITT) enables the City to meet the demands for operational excellence through the effective use of technology.

Why join DoITT? - A government agency run like a Fortune 500 company - 1000+ employees with a growth rate of 200%+ in the last 2+ years and growing - Outstanding benefits - State-of-the-art technologies - An opportunity to contribute to the success of enterprise-wide projects - Real potential for professional growth and advancement DoITT Divisions: - 311 Citizen Service Center - NYC Media Group - Enterprise Technology Development - E-911 - Geographic Information Systems - Telecom Services - Information Utility Title: 3-1-1 Executive Director/Deputy Commissioner Salary Range: Commensurate with experience and a comprehensive Benefits package including medical, dental, vision, pension and retirement (401K and 457) Work Location: New York, NY (Downtown - 59 Maiden Lane) New York City's Department of Information Technology and Telecommunications (DoITT), a nationally recognized provider of customer-based IT solutions and services, is seeking an Executive Director to lead and manage the 3-1-1 Citizen Service Center.

The award-winning 3-1-1 Citizen Service Center provides the public with access to non-emergency government information and services, 24 hours a day in over 170 languages; includes a technical team of developers and programmers that design, develop and support customer-focused computer and telephony environments, and a business development group that collaborates with other City agencies to establish and implement customer service solutions.

JOB DESCRIPTION: In addition to providing leadership and management for 3-1-1's operational, technical and business units, the Executive Director will be responsible for working with key DoITT and City executives to set priorities for customer-service focused initiatives, ensuring that they are completed in a timely and cost-effective manner; managing relationships with partner agencies and community organizations; ensuring timely response to inquiries, and the delivery of accurate metrics and actionable reports.

PREFERRED SKILLS: The qualified candidate will have a minimum of five years of increasingly responsible management experience and excellent leadership qualities, with a BA/BS; MBA and/or related degree preferred.

Experience in leading customer-facing organizations, software development and project management methodologies with a proven record of successful implementations of large-scale (preferably ERP) software implementations is desirable.

FOR CONSIDERATION, PLEASE SUBMIT RESUME TO: EXECrecruit [at] doitt [dot] nyc [dot] gov (indicate Job Title in the subject line) -OR- Department of Information Technology and Telecommunications (DoITT) Recruitment Office, 75 Park Place - 9th Floor, New York, NY, 10007 This position requires New York City residency within 90 days of appointment.

Visit our website at www.nyc.gov/DoITT We are an Equal Opportunity Employer Committed to Diversity

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