Technical Support Engineers: Array Networks
Technical Support Engineers Job Description: Will be responsible to provide technical assistance to customers via phone or email most of the time.
Will work on reproducing customer issues in a technical support lab. Will interact with various engineering and documentation groups in review of design specifications, test plans and other product literatures.
Will assist engineering in resolving customers issues by collecting feedback from customers.
Skills: Requires a BSCS or equivalent, plus 2-4 years of experience.
Great communications skills and the ability to explain complex solutions in a simple way. Strong team player skills.
The proven ability to resolve complex technical problems, the ability to handle many concurrent tasks & do them all with excellence.
A willingness to adapt, to overcome and to succeed in a constantly changing business and technical environment.
The candidate must have good understanding of TCP/IP and some familiarity with routing protocols.
Good knowledge of LAN/WAN, Campus network topologies, a and networking devices such as routers, switches, firewall and other network appliance products is requires.
Experience with one or more of the following operating system: Sun OS, Sun Solaris, Windows, Windows NT is a must.
Demonstrated networking & troubleshooting experience including TCP/IP, LAN and routing products is a huge plus.
Certification in Cisco and Microsoft technical courses such as CCNA, ICRC, ACRC, and MSSE courses is a plus.
Employee Benefits: ArrayNetworks commitment to helping its employees achieve a balanced life starts by providing employees and their families a comprehensive suite of benefits.
Our employees health and financial well being come first and ArrayNetworks makes working here secure, stable, and flexible.
If you are interested in a career at ArrayNetworks, please forward a copy of your resume to resume [at] arraynetworks [dot] net
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