Service Technician: Solta Medical
Solta Medical, Inc. (NASDAQ: SLTM),based in Hayward, California, is a global leader in the medical aesthetics market providing innovative, safe, and effective solutions for patients that enhance and expand the practice of medical aesthetics for physicians.
The company offers products to address a range of skin issues under the industry's three premier brands: Thermage(R), Fraxel(R) and Isolaz(R).
Thermage is an innovative, non-invasive radiofrequency procedure for tightening and contouring skin.
As the leader in fractional laser technology, Fraxel delivers minimally invasive clinical solutions to resurface aging and sun damaged skin.
Isolaz is the only laser or light based system indicated for the treatment of inflammatory acne, comedonal acne, pustular acne, and mild-to-moderate inflammatory acne.
Since 2002, approximately one million Thermage, Fraxel and Isolaz procedures have been performed in over 100 countries.
Our mission is to be the leader in developing transformational aesthetic products, procedures and services; building world class brands; and providing long term value for our stakeholders.
Solta Medical is looking for dedicated individuals who thrive in a creative, challenging and professional environment - where respect for the energy of new ideas, diversity and teamwork can be found at every level of the organization.
We create new opportunities for physicians and the patients they serve, and, of course, opportunities for our employees to grow and thrive.
Position Title: Service TechnicianDescription: Technician working in the service department.
Reports To: Service SupervisorPrinciple Responsibilities and Duties: Note: The following are meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title.
A skills test will be given to assess electronics and mechanical engineering knowledge.
· Complaint confirmation and failure analysis of systems and accessories returned for service.
· Logistical and administrative support of external vendor system repair.
· Repair of RF systems and associated accessories.
· Repair of Laser systems and associated accessories.
· Repair of IPL systems and associated accessories.
· Run validated final test on repaired systems.
· Accurately document all service activities and generate service reports.
· Perform backup technical phone support as a backup to the customer support group.
· Adhere to all Solta and GMP regulated procedures and processes.
· Build/design test fixtures used to service and test systems.
· Phone technical support for external and internal customers.
· Service documentation.
Experience, Education, Training, Traits: · Ability to read and troubleshoot basic electronic schematics and circuits.
· Ability to read mechanical drawings.
· Familiarity with Word & Excel.
· Ability to assemble tools or products with minimal documentation.
· Able to work with limited supervision.
· Ability to work with oscilloscopes, DVM, calipers and hand tools.
· Ability to troubleshoot and investigate the root cause of problems.
· Good English skills with effective verbal, writing and reading abilities.
· Organized and dependable.
· Minimum 2 year degree in electronics, engineering or equivalent.
· Service or engineering experience with a medical device manufacturer.
· Candidate should be a strong team player with the demonstrated abilities and willingness to wear multiple hats and perform a wide range of tasks (from menial to analytical) within a dynamic environment.
Language and Verbal Skills: Individual must have excellen verbal skills and written communication skills and a demonstrated ability to communicate clearly and professionally.
Math Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Analytical and Reading Skills: Ability to read, analyze, interpret and assist in the creation and refinement of company procedures.
Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.
Physical Requirements: May be required to perform lifting tasks of up to 70 pounds for short durations.
Duties of this job may involve standing and/or walking for extended periods of time.
Duties also involve daily keyboard data entry.
Specific vision abilities required by this job include close vision.
Work Environment: Most work will be performed in an office environment.
The noise level in the work environment is usually low to moderate.
Safety: Solta Medical is committed to the health and safety of our employees.
We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.
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