Well, unfortunately some customer service jobs can be very exasperating. This is 20+ years in this industry talking.

A lot really depends on the company and their view of what they're trying to accomplish. More companies these days are starting to realize that if they are going to keep good people that the first people they need to keep happy are their employees.

Sometimes management know that you do a good job and can only see you in that position for whatever reason, I guess you can say you have become temporarily invisible. So we need to get you out of that mode. Is it possible that some of your colleagues have some training or connections of some kind that are making them more appealing for management level positions ?

Starting tomorrow, you are going to move out of the shadows of your competition. Over 6 years you have surely observed what gets "noticed" as far as your bosses are concerned. Whether it's coming in early, or staying late, or being more flexible with scheduling, "going the extra mile" to help handicapped visitors, dressing "a cut above" (unless you have to wear a uniform), offering to help with large groups that come in for tours, or whatever it takes. Unless you want to have the same problem in 6 more years, I'd start looking for ways to "go all out", dazzle them, and get ready for advancement. I believe in the power of prayer and visualization to accomplish goals and dreams. Hold your head up. You have a job when 12% of the country doesn't.

I am assisting people in my church to find jobs at the moment, and many have been unemployed for up to two years now, and are going bankrupt, have used up all their savings, are about to homeless or have cars and furniture repo'd, etc.

Most of life is "relative". Up against what I've just mentioned, your situation doesn't seem that impossible !

Best of luck finding a way to move up at your job, or to move to something you like better. It is an awful lot of time to stay at something that you really dislike. Life is to short to be miserable.

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Well they suck because the companies are not sincere, i have to work cs jobs and i hate them, even when i do enjoy the customers and am amzing at my job, the sh*tty manager gets scared and tries to get rid of me. these "managers" dont really know how to manage, and comapnies believe that if they give you credit that you will start asking for what you deserve and they will be forced to compensate you appropriately, and act like decent human beings. like you said people who satrted off as tour guides then became supervisors or managers, but what really qualifies them to manage other people? if you want to be a manager let it be known and really do what you have to do, that doesnt just mean hard work, that may mean making friends with certain people. but really do you want to be a manager? the grass looks greener on the other side but is it really? i know the economy sucks, hey i have a crappy minimum wage job, but only you can change your future you say you live in the midwest, aren;t there tv stations there? news stations and affliates? maybe you can produce videos on the side for extra money. cable access is a good way to get experience. dont put yourself in a box. good luck to you.

Dear Peter,

I'm 24 years old, I've been in the customer service line for about a year in an Asian city and I totally agree with you; but I believe customer service in Asia is really a lot worst that US.

For starters: In Asia, they expect a lot of deferrence and respect; it's almost like you're their servant or servant or sometime (and in Asia, servant really means serf).

I agree that higher-ups are full of nonsense. I have self-righteous senior staff whom are great at dishing out manipulative technqiues; they like to pretend that they're doing a lot of work, while making it out that I seem to be doing little.