Inside Sales/Customer Service
International Sports Apparel and Equipment Company Seeks Expeditor SUMMARY Supports warehouse management, customer service department and interfaces with warehouse staff on daily transfer orders and logistical issues surrounding customer orders by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Daily sorts out transfer orders by dates, shipping priority, and major account status for all divisions.
Handles rush list and priority orders and communicates with warehouse management, customer service and warehouse staff.
Expedites customer orders to ensure on-time delivery; liaison with customer service to monitor customer orders to ensure accuracy and coordination of order issue resolutions.
Utilizing SAP, manages transfer orders, back orders, cancels transfer orders and delivery orders.
Puts returns back into inventory when received from customers both in physical warehouse pick location and in SAP. Handles stock movements (receiving and transfers).
Communicates with Customer Service for Racquet Sports with the exception of the EDI accounts with regard to customer transfer orders and troubleshoots transfer orders and shipping issues.
Communicates with and responds to inquiries from credit department, finance department and sales and marketing departments and outside sales force.
Assists with administrative office responsibilities ie opening mail, coping invoices, filing.
Print bar codes / print price labels for shipments if needed Order supplies and schedule services for the distribution center.
Back-up to receiving department (on as needed basis).
Handles other duties as assigned.
EDUCATION AND EXPERIENCE High school diploma; Associates Degree preferred and minimum three years related relevant training in warehouse environment/customer service/distribution center.
Strong knowledge of inventory control, receiving, warehousing, and material handling operations, methods and practices.
Exceptional communication skills; problem-solving ability; some technical knowledge of all product lines; data entry skills; organizational skills.
Ability to work independently and handle multiple tasks simultaneously in fast-paced, deadline-oriented environment.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
COMPUTER SKILLS Advanced personal computer skills including electronic mail, ms word, excel and a minimum of three years solid knowledge of SAP operating system.
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