HR Online Advisor
Paychex, Inc. is a leading national provider of payroll, human resource, and benefits outsourcing solutions for any size business.
We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions and employee pay services.
Human Resource Services include 401(k) plan recordkeeping, workers' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business.
With headquarters in Rochester, New York, the company has more than 100 offices and serves more than 522,000 payroll clients nationwide.
HR Online Advisor DESCRIPTION Administering technical and non-technical support and service to facilitate client use of Paychex HR Online.
Researching and resolving client issues of all levels of complexity in a timely manner, drawing resources from internal departments when necessary .
Documenting and logging system and service issues so that enhancement prioritization can occur.
Consulting with the client regarding their specific company operation and delivering guidance on customization of the application.
Assisting in Web-based application and software training for clients.
REQUIREMENTS Associate's degree is required (bachelor's degree is preferred) plus 2 years of related experience with proven skills in customer service and problem resolution.
A background in technical support or client service is preferred.
Experience setting up or supporting benefit plans is a plus.
Excellent verbal and written communication skills are required.
Paychex is an equal opportunity employer.
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