Customer Service Representative II
Accelerate your career! At VeriSign, we provide one of the fastest growing, sought after environments where you can develop your Web technology career.
Our main offices are located in the high-tech hotbeds of the Silicon Valley and Dulles Corridor of Northern Virginia.
We are seeking visionary, skilled, enthusiastic professionals to join our staff of 3,000+ who provide the infrastructure for the future of digital and wireless electronic commerce.
We offer competitive salaries, stock options, bonus plans, AND .
Responsibilities: Customer Service Representative II VeriSign is looking for a Customer Service Representative that will serve as the customer's primary point of contact and consultant for incident notification and ownership regardless of contact method (call, email, customer-facing online tool.
) Responsibilities: ' Provide effective support of customers ' Track all interactions within the Oracle Core tracking tool ' Perform all research, analysis and isolation of customer incidents that can be responded to with straight forward, repeatable triage without referral or escalation.
' Adhere to Service Level Agreements (SLA) compliance and Operational Level Agreements (OLA).
' Establish and maintain positive working relationships with internal and external customers broadening the reach both vertically (Management level and above) and horizontally (inter-departmentally) ' Provide reliable, quick, consistent responses in a 24X7 environment ' Act as the customers' advocate, providing tailored service to the Customer when appropriate.
' Must completed VeriSign Product Certifications and VeriSign Soft Skill certifications Requirements: Experience: Requires excellent verbal and written communication skills.
' Two+ years of Customer Service Experience preferred ' Experience in Telecommunications industry experience a major plus.
' Bachelor's degree (BA / BS) from four-year College or university; and/or two to three years related experience and/or training; or equivalent combination of education and experience.
VeriSign is always looking for exceptional people throughout the world to join our organization.
Career opportunities exist in technology, finance, sales, and marketing.
VeriSign is an Equal Opportunity Employer.
« Apply for Customer Service Representative II
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