Description Your interest in Pitney Bowes shows you're ready for an exciting, challenging career.

Pitney Bowes Management Services (PBMS) is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management.

PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more.

PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.

What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation.

Key responsibilities include: ·Monitor inventory levels, order stock when reorder points are reached, work with customer on production specification of new items, changing reorder points based on usage and 80+year history, providing price quotes.

·Engage warehouse personnel on inventory or order issues and rectify any issues.

·Validate invoices.

·Build repoire with customers.

·Handle time-sensitive and confidential materials ·Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude ·Demonstrate flexibility in satisfying customer demands in a high volume, production environment ·Consistently adhere to business procedure guidelines ·Take direction from supervisor or site manager ·Participate in cross-training ·Maintain all logs and reporting documentation; attention to detail ·Adhere to all safety procedures With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the US and abroad.

PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace.

Women and minorities are encouraged to apply.

Qualifications PBMS is currently seeking an full-time Customer Service Representative for our Document Solutions Center in Washington, DC who is customer service oriented and career-minded, and able to work in a fast paced production environment.

Although experience is preferred, it is not necessary.

The ideal job seeker must be able to demonstrate the following qualifications: ·High school diploma or equivalent (GED) preferred but not required ·Minimum of 1 year customer service related experience required ·Minimum of 6 months demonstrated knowledge and experience in a related functional area ·Excellent communication skills ·Ability to effectively work individually or in a team environment ·Competency in performing multiple functional tasks ·Ability to meet employer's attendance policy ·Good computer skills including familiarity with MS Office required ·A strong knowledge of reprographics/print is a plus.

The ideal person will coordinate production of printed materials, prepress, or printing services with customers' requirements by performing the following duties ESSENTIAL DUTIES AND RESPONSIBILITIES · Interfaces with sales force as to project feasibility concerning job requirements and time frame · Confers with customers and sales throughout production to keep them informed of status, to solicit and resolve inquiries and complaints, to obtain approval of materials such as litigation originals, artwork, color separations, color samples, and proofs · Determine supplies and materials required for each project · Basic understanding and working ability to create item masters, shop order, job jacket / ticket / traveler · Pricing and estimating of subcontracted work.

· Confers with departmental heads or production personnel to develop or confirm information regarding various cost elements.

· Confers with management to supply information for tracking of quote to win ratio.

· In conjunction with the management team will be responsible for completing the billing process · Routes supplies and materials such as paste ups, artwork, copy, film, or prints to work areas to put projects into production · Monitors progress of the order throughout production, confers with establishment personnel, orders supplies, contracts services with outside vendors, and alters production schedule and job order to expedite timely processing of job in accordance with customers' requirements and PBMS standards.

Maintains log of jobs in production.

· Ability to close shop orders and move projects into dispatch for delivery · Assist with dispatching of the drivers Other duties may be assigned at the discretion of management.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Associates degree from a two year program or two to four years related experience and/or training; or equivalent combination of education and experience.

Conventional printing and digital printing, estimating, and production experience is recommended.

Customer service experience is required.

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