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Customer Service Representative

Job Category: Customer Service

Customer Service Representative #214 Incumbent will provide excellent customer service to both internal and external customers who seek information about the banking industry and/or ABA products, services, educational programs, and technical expertise via the telephone, fax, and email.

Will take orders and cross-sell ABA's products and services.

HS diploma and 2-3 years work experience in a customer service environment.

Some college desired (or equivalent combination of relevant training and experience).

Understanding of automated computer systems and basic financial concepts, customer service goals, and understanding of membership database system required.

Must have excellent customer service, interpersonal, oral and written communications skills.

Ability to solve problems and produce accurate and timely requests.

We are an Equal Opportunity Employer Please send resumes to: hrcal [at] aba [dot] com or mail to: American Bankers Association Human Resources 1120 Connecticut Avenue Washington, DC 20036 Fax: 202.828.5045

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