Customer Service Representative
Location: AR Sherwood
Total applied: 40
Job ID 104/108 Position Type Full-Time Employee Company Name ABC Financial Services Location Sherwood, AR Salary Unspecified Experience 1-2 Years Experience Desired Education Level High School
Call Center Representative SUMMARY This position is directly responsible for handling the inbound and outbound calls while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsible for taking inbound calls directed from the queue - Responsible for noting each account with the call content - Responsible for performing outbound dialer/collection calls - Responsible for reviewing and assisting members with questions concerning their contract - Maintain individual standards o Minimum of 10 calls per hour o Minimum average of 90% of time spent on the phone o Maintain an average talk time of 4 minutes or less o Maintain an acceptable error percentage - Maintain departmental standards o Average answer speed o Rollovers - Any other duties as assigned by Manager or Supervisor QUALIFICATIONS - Must type 30 WPM - Experience with Microsoft Word - Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing - Ability to multi-task in a fast-paced environment - Must be extremely detail-oriented and able to make sound decisions - Professional phone skills - Bi-lingual is a plus Schedules Currently Available: 7:55-6:00 M-Th, off Fri, Sat. 11-3 11-8:00p M-Th, 8-5 Fri 10:30-7:30p, 8-5 Fri To apply you may attach a resume or go to www.abcfinancial.com and complete an online application.
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