Customer Service Representative
Call Center Representative SUMMARY This position is directly responsible for handling the inbound and outbound calls while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsible for taking inbound calls directed from the queue - Responsible for noting each account with the call content - Responsible for performing outbound dialer/collection calls - Responsible for reviewing and assisting members with questions concerning their contract - Maintain individual standards o Minimum of 10 calls per hour o Minimum average of 90% of time spent on the phone o Maintain an average talk time of 4 minutes or less o Maintain an acceptable error percentage - Maintain departmental standards o Average answer speed o Rollovers - Any other duties as assigned by Manager or Supervisor QUALIFICATIONS - Must type 30 WPM - Experience with Microsoft Word - Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing - Ability to multi-task in a fast-paced environment - Must be extremely detail-oriented and able to make sound decisions - Professional phone skills - Bi-lingual is a plus Schedules Currently Available: 7:55-6:00 M-Th, off Fri, Sat. 11-3 11-8:00p M-Th, 8-5 Fri 10:30-7:30p, 8-5 Fri To apply you may attach a resume or go to www.abcfinancial.com and complete an online application.
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