Customer Service Associate - Copy/Mail
Description Pitney Bowes Management Services is among the fastest growing divisions of Pitney Bowes Inc., a $5 billion global provider of mail and document management services with a business core in mail, reprographics, facsimile, and business solutions.
Since our establishment in 1988, PBMS has provided services to Fortune 500 companies around the world by focusing on business support and information processing through technology, processes and people.
We offer on-site management of correspondence and high-volume production mail, reprographics, facsimile, records, desktop publishing, electronic documents, print-on-demand, as well as print and business recovery solutions.
PBMS is currently seeking part time mail/copy associate candidates who are customer service oriented and career-minded; and, who are able to work in a fast paced production environment.
Mailroom Responsibilities: · Sort, deliver and pick-up mail and packages according to established time frames and service standards.
· Prepare materials for mailing including: addressing, stuffing envelopes and making labels.
· Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.
· Maintain all logs and reporting documentation as required.
· Assist with loading and unloading of deliveries as needed.
· Maintain shipping and receiving area as required.
· Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express and DHL. · Keep manager advised of associate or employee moves or requests, and other related matters.
· Coordinate special messenger services, air freight, etc. · Assist with security and monthly measurement reports as required.
Copy Responsibilities: · Provide quality reproduction of all materials submitted by customer, including binding, hole punching, stapling and non-technical maintenance of the copiers.
· Complete job tickets with minimum instructions.
· Schedule individual jobs and determine which equipment should be used based on size and complexity.
· Troubleshoot jams and perform normal key operator preventative maintenance on machines.
· Monitor usage of materials and supplies and order as necessary to maintain effective levels.
· Maintain records and logs of equipment usage and recommend technical direction.
· Keep accurate meter reads when required.
· Make deliveries as appropriate.
PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace.
Women and minorities are encouraged to apply.
Qualifications The successful job seeker must be able to demonstrate the following qualifications: · High school diploma or equivalent preferred · Minimum of1 yearcustomer service related experience preferred · Minimum of 1 year demonstrated knowledge and experience in Mailroom Operations or Copy Services · Excellent communication skills both verbal and written · Ability to effectively work individually or in a team environment · Competency in performing multiple functional tasks · Ability to meet employer's attendance policy · Keyboarding and windows environment PC skills · Lifting up to 40 pounds · Standing for long periods of time · Significant walking
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