Customer Contact Rep
Our people help make Progressive a successful, energetic, forward-moving organization.
Time after time, Progressive has turned the insurance industry upside down through its innovative services, its use of technology and its continual push to be the No. 1 choice for auto insurance.
customer service call center inbound call center Class Start Date: 10/23/06Training Schedule: Mon-Fri, 9:45am - 6:30pm, for 7 weeksWork Schedule: 9:45am - 6:30pm Sun-Thurs or Mon-Fri w/ rotating Sat, Tues/Thurs off. Start times as early as 7:00am.
Salaries range from $12-$14.
00 per hour + 5% shift differential after training.
POSITION SUMMARY: Answers questions and resolves problems for policyholders via the telephone.
DUTIES AND RESPONSIBILITIES: (including % of Time)90% Phone Handling.
* Solves problems and answer questions from policyholders, lien holders and additional insureds regarding coverages, rates and billing issues.
* Adds and deletes vehicles, drivers, and coverages from existing policies.
* Keyboards or otherwise processes cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems.
* Faxes policy information as requested.
* Uses computerized systems to track, gather information, and answer inquiries.
10% Continuous Learning* Meets with coach or manager for feedback regarding phone etiquette, technical efficiency, and/or performance reviews.
* Stays abreast of changing procedures and processes.
* Effectively uses current systems and applies most up-to-date procedures and enhancements.
* Attends training as appropriate.
KNOWLEDGE, SKILLS AND EXPERIENCE: * High School diploma or equivalent required.
* Minimum 2 years of postsecondary education or 2 years work experience in a position that developed the ability to think critically, solve problems, serve customers, effectively communicate verbally and embrace new challenges.
* Background/experience that demonstrates consistent job stability, including a minimum of 1 year of experience with a single employer* Proficient in computer window-based programs with excellent navigational skills.
* Excellent communication and customer service skills.
* Ability to handle stress and complex and diverse calls in a call center environment.
* Ability to work independently and with minimal supervision.
* Ability to solve problems and multitask while handling customer calls.At Progressive, status quo won't cut it. Our leaders want results and you'll have the chance to make significant contributions in a company that has taken the insurance world by storm.
Our company is full of opportunity and promise.
Consider the strength of your new employer as one of the country's largest auto insurance companies.
You'll be surrounded by smart, driven people like yourself, who combine innovation and analysis to achieve industry-leading results and recognition, such as the BusinessWeek50 and the distinction of being one of America's Most Admired Companies, according to Fortune.
Visit us at jobs.progressive.com and share your personality with a company that will value your unique contributions.
Equal Opportunity Employer, M/F/D/V.
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