9/25 Customer Service Rep 1-BEUC
9/25 Customer Service Rep 1-BEUCBothell, WA Position Description: Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Offers alternative solutions where appropriate with the objective of retaining customer's business.
Handles business transactions in connection with activation of new customer accounts on a computer terminal.
Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
Makes financial decisions to protect/collect revenues and adjusts customer accounts.
May be required to achieve a sale quota.
Has broad working knowledge of Cingular Wireless practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.
May assist in training new employees.
Performs other duties as assigned by management.
Starting salary $458.
50-$530 per week (based on a 40 hour work week).
If you want to move fast, it's essential that your career is a good fit. How will you know? Let us help.
At Cingular, we've developed a culture that rewards results-oriented professionals--individuals who have the vision to see the road ahead, and the ambition to plot its course.
Ready to map out a new future? Cingular fits you best.
The Customer Service Representative position with Cingular Wireless has the following responsibilities: · Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism.
· Handling business transactions in connection with account activations, adjustments and collections while maintaining customer goodwill and retaining the customer's business.
· Utilizing a variety of systems and web-based tools to research and resolve customer issues.
· Demonstrating drive and enthusiasm while handling customer questions, complaints and billing inquiries Position Qualifications: Basic Qualifications: HS Diploma/GED or equivalent.
At least 18 years of age. 6 months experience operating a computer in Windows based environment.
Availability to work a flexible schedule which includes all hours of call center operation.
· Excellent interpersonal, verbal and written communications skills and attention to detail · The ability to multi-task in a fast paced team environment · Must be able to work a flexible schedule including evenings, weekends and holidays Cingular Wireless is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce.
Cingular Wireless will consider requests for testing accommodations from individuals covered by the Americans with Disabilities Act. Documentation of the need for the accommodation may be require Apply online today at Cingular, and find out if a career with us might fit you best! Cingular Wireless is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce.
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