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Help Desk Technician 9295

Job Category: Clerical & Administrative

Description: Responds to and diagnoses a wide range of problems through discussions with users.

This person is the first point of contact for persons contacting the help desk.

Maintains call logs, escalates problems to help desk analysts and may be responsible for reporting.

Must have the following: *US Citizenship *Windows Trouble Shooting 2000, Windows software install skills *High school and technical training plus at least 2 years of directly related experience.

*Some college desired.

Prefer the following:

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