Technical Support COMPANY INFORMATION: Our very competitive benefits package includes medical, dental, vision, paid vacations and holidays, 401 (k) with generous company match, cable discount and tuition reimbursement.

Starz Entertainment, LLC, is a premium movie and original programming entertainment service provider operating in the United States.

The company offers 16 premium channels including the flagship Starz® and Encore® brands with approximatel

17. 1 million an

31. 1 million subscribers respectively.

Starz Entertainment airs in total more than 1,000 movies and original series every month across its pay TV channels.

Starz Entertainment is recognized as a pay TV leader in providing HD, On Demand, HD On Demand and online advanced services for its Starz, Encore and MoviePlex brands.

Starz Entertainment (www.starz.com) is an operating unit of Starz, LLC, which is a controlled subsidiary of Liberty Media Corporation, and is attributed to Liberty Starz (NASDAQ: LSTZA), a tracking stock group of Liberty Media Corporation.

Primary Responsibility: The incumbent in this position is responsible for providing accurate and efficient on-site desktop support for Windows and Macintosh operating system environments and VoIP phones, including but not limited to, maintenance, installation, configuration, troubleshooting, and integration of 3rd party and in house applications.

Primary customers are company executives.

Identify, research, and resolve computer-related, technology-related and telephony problems.

Respond to telephone calls, e-mail, and personnel requests for technical support.

Document, track, and monitor the problem to ensure a timely resolution.

Essential Duties and Responsibilities: Perform all essential functions independently but cooperatively with management.

Leverage relationship to regularly identify unique opportunities and develop independent solutions for client and company needs.

· Call Logging & Assignment: Answer incoming support calls (e.

g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch the service requests within established SLA standards.

Enter and report technical problems, causes and solutions within the call logging software.

· Diagnosis: Diagnose Telephony, PC and Macintosh desktop/laptop hardware and software problems by asking accurate, concise, questions in a professional and timely manner.

Provide expertise to users in Windows and Macintosh environments.

· Troubleshooting: Troubleshoot issues as first, second and third level support for problem recognition, research, isolation, resolution, and follow up for desktop (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.

Repair/Replace hardware as necessary.

· Documentation: Create and maintain documentation for all standard Technical Support policies, procedures, and practices.

Work closely with Denver IT team as needed.

· Project Participation: Support all Starz key identified projects including but not limited to rollouts and upgrades.

Work closely with Denver IT team on select projects.

Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.

· On Call Duties: All techs participate in the On-Call duties.

Duties include being available 24x7 to respond to emails and phone calls.

Emails and phone calls will be received on a Blackberry.

· Executive Support: Sole onsite support for upper level executives at this location.

Provide excellent technical and customer service for executives IT needs.

· Additional responsibilities: Contribute to efficient deployment of computer software and patches using standard imaging equipment and imaging techniques.

Contribute to technical solutions and procedures for hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.

· Network Knowledge: Conceptual knowledge of various network technologies including cabling topologies, gateways, bridges, routers, switches and interconnecting LAN/WAN communication protocols including Ethernet.

· Additional Skills: Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast paced changing environment.

Ability to use word processing, spreadsheets, and database programs.

· Preferred Skill: Experience with FileMaker, Active Directory, Windows Server, SCCM, Remedy, HTML coding preferred.

Experience with ITIL best practices desired.

Education, Knowledge, and Experience: · Bachelors degree with an emphasis in Computer Science, Computer Information Systems, or similar discipline, or equivalent combination of education and experience.

· Minimum six years technical experience in a desktop support/system administration environment.

· Strong customer service work ethic.

· Microsoft Certifications preferred.

TO APPLY: Apply on-line at www.starz.com. Or mail your cover letter and resume and reference the Job #168032HJ to: SEG, Attn: Recruitment Specialist, 8900 Liberty Circle, Englewood, CO 80112; fax to (720) 852-3248.

Drug test req'd of successful candidate.

No Phone Calls Please.

EOE.

« Apply for Sr Systems Support Technician: Starz Entertainment LLC