Account Services Engineer Job in Schaumburg 60173, Illinois US
X Specialty Staffing is currently looking for an Account Services Engineer/Service Technician for a nationally recognized photocopier supplier.
Essential job functions:
Provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer.
The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance
Perform routine services to ensure equipment availability to client site users: Check operation of equipment, clean, adjust as required to ensure optimal print quality, Replace consumables as required (Customer Replaceable Unit (CRU) paper or toner, Perform and track rebuilds of CRUs using approved procedures to ensure CRU inventory is available.
Serve as the primary customer contact for all maintenance, productivity, and supply inventories of assigned equipment
Conduct site inventory audits on a regular/monthly basis
Provide customer training on assigned products to improve end user knowledge of equipment functionality
Maintain equipment log and provide reporting as required
Service Repair and Maintenance:
Perform preventative and corrective maintenance services to maximize equipment uptime and performance.
Includes including full repair of assigned equipment.
such as: -- Problem diagnosis, isolation, and repair process using Technical documentation, tools, and resources (digital multi-meter, etc.)-- Diagnosis and correction of machine and image quality problems using machine diagnostics and visuals
Remain engaged with Field Manager, Technical Services (FMTS) and Specialist in local area for product updates and training
Contractor must agree to comply with all security arrangements required by the customer Transportation Requirements:
Candidates vehicle must be of a size that provides enough space to allow for the transport of assigned parts inventory.
The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.
The vehicle must be maintained in good working order (pass safety inspections)
The vehicle appearance is reflective of professional service delivery.
Contract personnel must ensure that the vehicle being used is properly licensed and insured at the level required for business use
Must possess a valid drivers license at all times Experience:
Experience or formal training in AC-DC electrical/electronics required.
Must have functional knowledge of application of a multi-meter
Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment.
Minimum: High School Diploma or equivalent
Preferred: A+ or N+ certification Qualified candidates should submit a resume in MS Word or PDF format.
Qualified candidates will be contacted by a recruiter based out of our Seattle, WA office.
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