Job Summary: Responsible for overall operational efficiency of the branch office.

Directs day to day operational functions, ensuring compliance with firm and regulatory policies and procedures.

Essential Duties and Responsibilities: - Performs back-up for all operational functions as required by workloads and absences.

- Works directly with home office personnel to coordinate branch-home office workflow.

- Completes self-audit of branch procedures.

- Assists Branch Manager with confidential matters and compliance visits and replies.

- Assists Branch Manager with controlling expenses and operating at peak efficiencies.

- Oversees ordering of supplies, purchase orders and postage usage.

- Maintains accounting of branch petty cash.

- May review branch invoices and operating statements.

- Maintains branch operational manuals.

- Researches and resolves complex problems relating to client accounts and inquiries.

- Assists Branch Manager in disseminating information at regular branch meetings.

- Coordinate rent, facility, office maintenance and cleaning/security issues.

- Performs other duties and responsibilities as assigned.

May perform some Branch Manager duties if Series 9 & 10 licensed.

- Recruits, selects, orients, trains and supervises branch operations associates.

- In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.

- Reviews daily work of operations associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.

- Ensures daily staffing levels and cross-training is adequate.

- Coordinates registrations, continuing education, licensing, etc. of branch personnel.

- Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities: Knowledge of: - Comprehensive understanding of company policies and procedures and industry rules and regulations.

Skill in: - Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to: - Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.

- Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.

- Employ good analytical skills to be able to research account information and resolve problems.

- Establish and communicate clear directions and priorities.

- Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.

- Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.

- Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

- Work independently, under minimal supervision.

Educational/Previous Experience Recommendations: - Bachelor's degree (BA) from four-year college or university in related field and three (3) to five (5) years experience in the financial services industry, preferably including related operational management and supervisory experience.

Or - An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications: - Series 7, 9

10. - Series 63 if required in your state.

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EEO Drug Free Workplace Drug testing and background checks are required for all open positions.

www.raymondjames.com

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