Company: US Cellular Location: N/W Chicago, IL 60631 Status: FT, Employee Job Category: Accounting/Finance The environment at US Cellular® is, in a word, dynamic.

It's also fun. And that's not just because we're interesting people.

We live and work in a Dynamic Organization.

One where we work for the customer, not just for some mysterious, distant bottom line.

Everything we do revolves around their satisfaction.

Everything.

That's how we've become a super-regional wireless company, serving more tha

5. 1 million customers in 148 markets throughout 25 states.

It's time to learn more about our Dynamic Organization, and how you can join us and become part of it. Agent Account Executive - Central Region This position will act as a liaison between US Cellular and its national and local authorized agents.

It will manage and support agent accounts, ensure proper execution of sales and organizational goals, and deliver excellent customer service.

It will be responsible for implementing policies and procedures related to the agent operations, as well as the design and delivery of training programs for our new agents.

It will be also be responsible for business planning, advertising, merchandising, and sales activities.

Responsibilities Responsible for managing and supporting agent accounts by developing business/sales plans and strategies, communicating sales goals and productivity expectations, tracking agent productivity and trend analyses in order to provide coaching and feedback to agents, building strong personal and business relationships with co-ops, associates, and agents, making site visits to agent locations for inspection of store operations, comparing business activities to business plan goals and recommending adjustments where necessary, recognizing high performing agents, assessing and making recommendations for low performing agents, conducting churn analyses, monitoring agent budgets, and managing the phone demonstration program.

Will provide agent customer service by visiting agent locations, assisting with problem troubleshooting and resolution activities, following up with customers regarding their requests, providing feedback to agents on final resolutions, making adjustments to customer accounts when necessary, assisting agents with proper completion of contracts, service orders, and co-ops, disseminating all information to agents regarding price plans, trends, product changes, promotions, and supply updates.

Will provide agent education and training by assessing training needs and requirements, coordinating training events, conducting agent training or retraining in the areas of floor techniques, selling skills, positioning products/services, customer interaction etiquette, programming phones, and new hire processes, distributing reference materials, and observing agents' skills and providing feedback and coaching on a timely basis.

Responsible for agent promotional activities by working with agents to develop advertisements and strategies, informing agents of US Cellular advertising protocol, monitoring agent advertisements to ensure consistency with pre-approval process, reviewing and submitting advertisement claims, recording advertisement information in the appropriate system, and providing merchandising materials to agents.

Will conduct administration activities such as preparing and submitting reports (demo, inventory count reports, expense reports, labor/time sheets, deposit papers), recruiting new agents, reviewing agent's contract for accuracy, completing commissions paperwork on agents, documenting sales information, maintaining calendar of activities and events, conducts and participates in staff meetings, and develops a network of people to assist with procedures or problem resolution issues.

Will provide technical and professional development by maintaining up-to-date knowledge of US Cellular offerings, reviewing product guides and manuals, partnering with peers to learn troubleshooting techniques, attending company sponsored training, maintaining up-to-date knowledge of competitors offerings, reading literature from both internal and external sources to maintain a competitive edge.

Qualifications High school diploma or equivalent required.

College degree preferred.

Minimum one year sales, customer service and/or retail experience required.

Experience with conducting classroom style training, or public speaking preferred.

Strong negotiating, oral and written communication skills required.

Knowledge of Word, Excel, Power Point, Internet preferred.

Ability to travel within the market required.

To find out how you can become a part of it with a career with US Cellular, visit www.uscellular.com/employment today.

First you are a part of it, then it becomes a part of you. We are a drug-free workplace and an equal opportunity employer dedicated to diversity and inclusion.

M/F/D/V.

« Apply for Agent Account Executive - Central Region